Shipping & Return policy accordance category
We follow the standard return policy rules for specific categories of products due to the prevention of unnecessary returns. Please find below the policies for some categories that are applicable on purchase products from our store.
Shipping: We ship your item withing 2-3 business days. But handmade items like rugs, personalized items, Wooden lights can take more time as 5 to 7 business days to ship form our warehouse. The order can takes up to 20 days to deliver at your doorstep. You can contact us for express shipping. Read our refund policy for more information.
Handmade Items: All handmade items "include categories: Handmade Rugs, Vintage items, Light Fixture, Personalized Items or other handmade products" are made on-demand/orders are not accept returns if customers casually change own minds or provide not satisfactory reasons.
Return accept: We accept returns if customers receive wrong and defective items or items not as described, Customer will applicable for a full refund.
Color or Image: Color may slightly different from the actual product due to different monitor/screen color effects. So we didn't accept returns if colors are minor different from product images.
Sizing Issue: Please allow 1~5 cm sizing error due to handmade items. Handmade products can stretch and show some measurement issues.
Delivery Time: Our estimated delivery time is 15 days for all categories, but handmade items such as rugs, wooden lights, personalized items, or other vintage items can take more time than expected delivery time. It can take up to 30 days to deliver.
Duty & Taxes: The customer are responsible for custom duty or taxes in own country. We are not responsible for any custom duty or Tax charges. But you can contact us, if any custom charges are applied to your product. We try to negligible it or refund it.
Refunds: The refund will be applicable according to our refund policy rules. You can read also the return & refund policy.