Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Handling time 2 to 3 business days
  • Possible delivery times 12-20 business days
  • Next-day and Express delivery options also available. (Ask Price)
  • Delivery cost may apply according product size & your delivered destination.
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 15 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Someone purched a16 hours ago from Amsterdam, Netherlands
Someone purched a17 hours ago from Berlin, Germany
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Someone purched a21 hours ago from London, Great Britain
Someone purched a22 hours ago from Amsterdam, Netherlands
Someone purched a23 hours ago from Berlin, Germany
Someone purched a24 hours ago from Rome, Italy
Someone purched a25 hours ago from New York, USA
Someone purched a26 hours ago from Moscow, Russian
Someone purched a27 hours ago from London, Great Britain
Someone purched a28 hours ago from Amsterdam, Netherlands
Someone purched a29 hours ago from Berlin, Germany
Someone purched a30 hours ago from Rome, Italy
Someone purched a31 hours ago from New York, USA
Someone purched a32 hours ago from Moscow, Russian
Someone purched a33 hours ago from London, Great Britain
Someone purched a34 hours ago from Amsterdam, Netherlands
Someone purched a35 hours ago from Berlin, Germany

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